Custom orders on TheAnou.com are easy. All you have to do is find any product that you love on the site and look for the “Request Custom Order” on any product page.
You’ll be given the option to change the dimension or the quantity of the item. The site will then use the prices the artisan has listed on their store to provide you with an estimate. (NOTE: The estimates for currently listed products are accurate. Previously made products may have updated prices — we’ll let you know if this is the case.)
Tip #1: When changing quantity, the site will automatically calculate bundled shipping savings for you! For example, ordering two items will likely cost less than just one due to savings in shipping. Note: This only applies when purchasing from the same association/cooperative.
Once you perfect your custom order, enter in your e-mail and submit the request. Anou’s community supporter will follow up with you to confirm your order and answer any questions you have. If all is good, the community supporter will submit your request to the artisan who will then provide their official quote. If the artisan’s quote is different than the estimate we provided, we’ll let you know and you can confirm whether you’d like to proceed with the order or not.
If you’re happy with the artisan’s official quote, we’ll ask that you provide the full payment upfront via a Paypal invoice. TheAnou.com will hold your payment as a deposit until the artisan completes the order.
Tip #2: If you’re in Morocco, you can send the payment directly to our account at any Moroccan Post Office so you don’t have to pay any credit card/Paypal fees!
Once the artisans begin we will provide you with weekly updates on the status of your custom order via e-mail. The artisan will do his or her best to take progress photos as they make your custom order request and we’ll e-mail you when they are submitted.
Once the artisan finishes the custom order, they will post the item on their store on TheAnou.com for you to review. If you’re happy with the custom order the artisan will send it directly to you! If there is a problem with the order, we’ll promptly refund you your order!
Custom Orders for Products Not on Anou
If you have an item that you’d love to have but isn’t listed on Anou, we might be able to help. Send us an image or description of what you would like at firstname.lastname@example.org. Anou’s community supporter will see if the the design matches up with any existing cooperatives skill sets, designs and/or materials. If there is a match, we’ll submit it to the artisan and get a quote.
Keep in mind that artisans do not create copies of images submitted from other websites. Depending on the situation, we may forward images to artisans so they can serve as inspiration for a new product, but we will never ask an artisan to recreate an item unless it is something that they designed.
Tip #4: Have a product idea that you’d love to see on TheAnou.com? Add it to the community’s Pinterest research board! All items listed on the community’s board serve as inspiration for future products.
Read more about custom orders on Anou: