Making a Post Office Profitable, For the First Time

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The small, yet booming post office of Oued Ifrane, Morocco.

About 400 meters up the road from the Association Nahda’s workshop is a small, aging post office. But don’t let the modest exterior fool you, this post office has the highest volume of outgoing shipments of all post offices in the Ifrane Province. In fact, in 2015, the Oued Ifrane post office was profitable for the first time in its entire existence — a rare feat for a rural post office.

The anomaly caught the attention of a senior executive of the Moroccan Post. Earlier this year, he opened up a fact finding mission to determine why a post office in such an unassuming place was doing so well.

The executive traveled to Oued Ifrane to interview the post office director. The story goes that when the executive asked the director why the post office was doing so well, all the director had to do was point because at that exact moment a group of women from Association Nahda were walking in with another packaged rug, ready to be shipped.

Oued Ifrane is not unique. An increasing number post offices in Anou artisan villages are processing the most outgoing shipments in their province. The post office in Tabant, Ait Bouguemez processed more outgoing shipments than any other post office in the Azilal Province beginning in late 2014.

All of this activity transforms each post office’s bottom line. And as each post office’s revenue increases, so does the budget they have to hire more people and provide better essential services to the local population. Everyone in Oued Ifrane depends on the post office for one thing or another, whether it be pensions or state subsides for school supplies. Post offices with an Anou artisan group near by are often better equipped to provide those essential services, benefitting the community at large. The post office in Tabant, Ait Bouguemez now has enough cash on hand to pay out pensioners in a timely manner, rather than having villagers come back everyday for a week or two to see if the post office has received another cash transfer from Rabat.

Stories like these bring light to the often overlooked benefit of buying direct from artisans and the effect it has on the wider communities in which they live. As Anou grows and scales, we aim to integrate as many local institutions as possible so we can cast the largest ripple effect in all communities across Morocco. With your support and purchases this is not such a distant reality.

When the women finished shipping their rug at the post office in Oued Ifrane, the senior executive ordered the director of the post office to “take care of these women — they are important.” Indeed, they are.

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