Why We Don’t Provide Artisan Contact Information

We often receive messages from visitors on TheAnou.com if we can provide the contact details for an artisan in the Anou community or directions to their shop. Unfortunately, we are no longer able to do this. Several months ago, Anou’s artisan leaders decided against both fulfilling these requests and publicly listing the directions or GPS coordinates to artisans within the Anou community.

It wasn’t always this way. Prior to this decision, we provided directions to anyone who asked. However, we started receiving complaints from artisans that some visitors showed up haggling for discounts or imposing industry standard wholesale discounts. The artisans would ask why we would send such visitors to them when such requests are against the Anou community’s vision? It was a fair question. We tried doing informal chats with people who requested to be put in touch artisans so we could ensure that they knew the values of Anou’s community. This didn’t really work either. This problem culminated when a visitor got entangled in the politics of the cooperative they were visiting due to the often non-transparent practices that can occur with in-person sales. Since we sent the visitor, we were responsible for what occurred. The decision of Anou’s leaders came shortly after.

What we have learned is that customers of Anou’s online store, particularly recurring ones,  do understand our vision and we have had no problems putting them in touch with artisans on their trips. So if you’re a recurring customer of Anou’s online store we’re more than happy to work with you so you can visit artisans within the Anou community or recommend tour agencies that support the artisan community’s vision. If you have any feedback or thoughts, let us know in the comments below!

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